This Warranty Service Guide should be read in conjunction with the NEX Computing Solutions, Inc. ("NEX") Limited Warranty and details the procedures you must follow to obtain technical support and/or warranty service.

Technical Support
NEX provides telephone technical support for your NEX hardware product for the period stated in your purchase documentation.

This technical support is limited to the installation and configuration of all hardware products sold by NEX. NEX also provides free telephone technical support with respect to the configuration of operating system software installed by NEX on its computer systems for thirty (30) days from the date of shipment. Technical support does not include installation of parts and software sold separately. Most hardware problems can be diagnosed over the phone, and, if necessary, either a replacement part can be shipped to you or service can be arranged.

The first step in addressing a warranty or technical support issue is to call NEX Technical Support at 480-838-0287. Technical support is available Monday through Friday from 8:00 am to 5:00 pm MST. When calling technical support, please have your customer number (if applicable), serial number (located on the back of your product), and other purchase documentation readily available.

Parts Replacement
If the NEX technician determines that a part is defective, a replacement part may be sent to you, at our expense. You will be transferred to a Customer service representative who will issue you an Return Material Authorization ("RMA") number. YOU MUST OBTAIN A RMA NUMBER PRIOR TO RETURNING ANY PART OR PRODUCT. Parts returned without an RMA number may be refused and may subject the Customer to certain restocking fees, and/or additional shipping costs.

NEX can send you a replacement part prior to receiving your defective part if you provide NEX with your credit card number to cover the cost of the part. If your defective part is not received by NEX at its designated facility within 15 days from the date of delivery of your new part, your credit card will be charged for the cost of the replacement part. Your shipping documentation (including tracking number) will serve as your proof of return.

Returning Your System For Repair
If your system's problem cannot be resolved with a replacement part, the NEX technician may ask you to return the entire system to NEX. In this case, please follow the following procedures,

• Obtain an RMA number from the Customer service representative. Write this number in large, clear letters on the outside of the packaging.
• Back up any data on the hard drive before you return the system. NEX will not be responsible for any loss of data on the hard drive.
• Enclose a detailed written description of the problem that you encountered along with a copy of your original invoice.
• Prepay the shipping charges from you to NEX's designated facility. NEX will pay freight charges to return the system to you.
• Pack the system in its original carton with its original packing material. NEX will not be responsible for any damages in shipment. We will assume that if product is received damaged, that the product was damaged prior to shipment.
• When we receive your returned system, we will, at our option, either repair or replace any part or the entire system to restore the NEX to its proper working condition. NEX will pay for shipping the system back to you.